Lifetime Parts & Labor Warranty – A Service Drive Retention Tool
Your service drive just became your most powerful retention engine. With our Fixed-Ops Automation platform, every qualified customer repair is seamlessly backed by a Lifetime Parts & Labor Warranty. No extra forms to complete, no waiting for approvals, and no added burden on your advisors or technicians. Just a fully automated process integrated directly with your DMS. This program doesn’t just add value for your customers; it creates loyalty that keeps them coming back year after year.
Cultivate Loyalty to Differentiate and Dominate Your Market
Give your dealership a true competitive edge with a clear, compelling “Why-Repair-Here” message that not only builds trust but also strengthens long-term loyalty. Delivered directly in your service lanes at no added cost to your department, this program makes it easy to show customers why choosing your store is the smart decision. Our solution integrates seamlessly with your DMS, automating the warranty process from start to finish so your team can stay focused on the customer experience instead of paperwork. Every customer automatically receives a digital copy of their coverage, boosting confidence, creating transparency, and reinforcing your value with each visit. As vehicles are repaired over time, the warranty follows, creating an ongoing touchpoint that keeps your dealership top of mind. More than just a retention tool, it’s a lasting differentiator that positions your store as the trusted choice.
What Is Fixed-Ops Automation?
Fixed-Ops Automation is process automation for your service drive. It empowers your advisors, inspires customer confidence, and guarantees your repairs for as long as your customer owns their vehicle.
This technology-driven, turnkey solution electronically generates a true Parts & Labor Warranty on every qualifying customer-pay repair—completely hands-free. No extra steps, no added workload.
Why It Matters
Your dealership gains a powerful “Why Service Here” message that sets you apart from competitors. Customers gain peace of mind, knowing any repair you perform is backed by a guarantee. If the same issue arises again, their repair is covered at no additional cost.
This isn’t just a perk, it’s a trust-builder that strengthens retention, reinforces your reputation for quality, and creates lifelong service relationships.
How Dealers Win
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Retain More Customers: Keep them loyal to your service drive with a unique, customer-friendly warranty.
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Boost Service Revenue: Capture more repair orders, automatically backed by warranty contracts.
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Build Wealth: 100% of premium reserves generated from those contracts, often with highly favorable loss ratios, flow directly into your profit-sharing position.
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Motivate Your Team: The added warranty volume provides new opportunities for monthly overrides and employee bonuses.
How It Works
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A vehicle comes in for a customer-pay repair.
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A Repair Order is generated that now includes a true Parts & Labor Limited Warranty on all covered repairs.
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Warranty data is digitally captured, and the customer automatically receives their warranty via email overnight.
What Makes This Different?
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Full Automation: Every qualifying repair gets a warranty automatically, and non-qualifying repairs don’t—ensuring compliance.
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Zero Extra Work: No added mouse clicks, keystrokes, or paperwork for your advisors.
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No Upsells, No F&I Involvement: Advisors simply do their jobs, but now they get to deliver great news to customers: “Our dealership is so confident in the repair work our technicians perform that we guarantee it for as long as you own your vehicle.”
Bottom Line: Fixed-Ops Automation turns your service drive into a retention and profit engine, without adding complexity to your team’s workflow.
Frequently Asked Questions (FAQs)
Q: What is Fixed-Ops Automation?
Fixed-Ops Automation is a fully automated process that generates a true Parts & Labor Limited Warranty on every qualifying customer-pay repair. It requires zero extra work from your team and delivers a seamless “Why Service Here” value proposition that builds customer loyalty.
Q: How does the One-Time for a Lifetime Warranty work?
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A customer brings in their vehicle for a customer-pay repair.
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The Repair Order automatically includes a Parts & Labor Limited Warranty on all covered repairs.
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The customer receives a digital copy of their warranty via email within 24 hours.
Q: What repairs qualify for coverage?
Qualifying customer-pay repairs over $200 per line item are included. Maintenance, wear & tear items, and non-qualifying repairs are excluded (see Limited Warranty for full details).
Q: Are there limits on vehicle age, mileage, or make?
No. There are no restrictions on age, mileage, or vehicle brand for eligibility.
Q: How is the cost of the warranty calculated?
The program calculates cost at a minimum of 10% of each covered repair line, with options up to 15%. Dealers decide how to structure reserves and whether to pass costs to consumers or absorb them internally.
Q: Where can warranty repairs be performed?
Repairs can be completed at any commercially licensed repair facility in the U.S. or Canada, provided work is done by a certified technician.
Q: How are claims processed?
Claims are handled digitally through the “OneTime for a Lifetime” app, with approvals typically issued quickly so technicians can complete repairs without delay.
Q: What makes this program different from past attempts?
Unlike manual add-on programs, Fixed-Ops Automation is 100% turnkey. Every qualified repair automatically gets a warranty, and non-qualifying repairs do not—eliminating compliance risks and advisor workload.
Q: What are the dealer benefits?
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Increased service retention
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Additional revenue from customer-pay RO sales
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Premium reserves ceded into profit participation (Retro, DOWC, or Reinsurance)
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Opportunities for override commissions and employee bonuses
Fixed-Ops Automation is a real game changer for any dealership that is looking to increase service retention, increase repair order sales, and reduce lost sales opportunities at no cost to the dealership."
- Ben DeSchepper, Corporate Finance Director - Billion Automotive
